FAQs & Shipping Policy
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Disclaimer: Given the logistical realities in our country of operation and in the interest of transparency, we've created sets of two or three microlots across our range of offerings to ensure that maximum value is passed on to our consumers.
We charge standard shipping on all orders. The cost of shipping and all taxes are included in the price of our coffee beans
WHAT IS PROJECT SANKALP?
Although coffee as a brown liquid may appear uniform across many cups, we assure you, not all coffees are the same. The network of agriculture and commerce that makes coffee consumption possible in this century, is fascinating. The only step of the coffee value chain that is impacted locally is the roasting. The insane effort that goes into elevating the quality of the raw material all happens before that, at origin.
A thousand variables threaten the journey of coffee to a cup and about a million things that could go wrong along the way. It's a miracle that coffee makes it to our cups at all. And beyond that, we face a higher differentiation. When it comes to specialty coffee, the quality of any given coffee is determined by the score it garners in a qualitative evaluation called 'cupping'. A 60-point scoring coffee, on a scale determined by the Specialty Coffee Association, is rendered commodity grade. A coffee scoring 80 points and above is considered specialty; reaching this score takes a herculean effort in itself by all actors in the coffee supply chain. In the Indian Subcontinent of the 21st century, we've only inherited the former. But we must move to the latter. However, real beauty shines through at and beyond the 86-point score. At 90, near perfection is attained. These are the global benchmarks of the 21st century that Project Sankalp set out to cement, overturning decades of entrenched inertia in the Indian coffee industry.
Project Sankalp is overcomes entrenched themes in other ways than just cup scores as well. All of the 36 lots that comprise project Sankalp were cultivated by smallholder coffee farmers — an underrepresented majority in the Indian Subcontinent — and processed by Waribok_Daribok. The christening of the project aims to tie these, and the themes that emerge from them, into a single sanskrit word: 'Sankalp'. Checkout the collection here.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
United Arab Emirates
We do not currently offer international shipping to any other country. Please reach out to us on email@example.com if you would like a quote for delivery to any country not mentioned above.
WHEN CAN I EXPECT THE SHIPMENT TO BE DELIVERED?
Please expect delivery time of 7-14 days depending on the country and current global supply chain/ logistics challenges.
WHEN WILL MY ORDER BE SHIPPED?
- We aim to dispatch orders within 48 hours of receiving them. Orders are shipped from Monday - Saturday every week.
DO YOU COVER CUSTOMS CHARGES?
All customs duties and taxes are your responsibility, including any documents other than the purchase invoice required by regional agencies and authorities. Kindly ensure you enter the correct information while checking out to avoid any issues in receiving your order.
Please note, you may be subject to additional taxes and duties over which we have no control depending on the entry port.
If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
Sub Ko Coffee Pvt Ltd bears no responsibility whatsoever for customs clearance or any additional import tax, country-specific customs charges or local country tax. Please check with your local customs before purchasing..
WHAT HAPPENS IF MY ORDER IS DELAYED?
Due to ongoing global events, there may be certain unforeseen delays in shipping internationally. If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
DO YOU ACCEPT RETURNS AND REFUNDS?
If your order is delivered in a tampered or damaged condition, do reach out to us on firstname.lastname@example.org. Based on the damage we will assess the same and advise whether we could issue a refund / replacement.
Shipping charges for any replacement orders to be borne by the customer.
If the order is returned to us due to missing or wrong address information or refusing delivery, the shipping charges will not be refunded.
In case there is a request for reshipment of the product, we reserve the right to charge you the shipping cost.
In case the customer refuses to pay customs duties or pick up the package from customs / storage, we reserve the right to refuse a full refund on the order.
If you have any further questions or comments, you may contact us by: